Every single member of staff is a Dog Lover, so every canine customer is Pampered and felt at ease. Obviously there are some dogs which dislike being messed with, even by their owners or have had a bad experience at some point in their lives. For these customers we try and make it as quick and stress free as possible. Others absolutely Love the Whole Experience with us and we have been told by many owners that their dogs get very excited when our names are mentioned to the dogs.
The average time for a full groom is ninety minutes to two hours. Once the groom has finished we place the dog on a clean towel on the floor and hook their lead on a doggy park hook on the wall. Here they wait for their owner to return and they can sit and watch our other customers being groomed or often have a crafty sleep. We do not have any cages within our grooming salons and due to a limited amount of space within the salons we do ask the owners to return once their dog is finished.
We have Treats and Water for the dogs and for every new customer they receive a Goody Bag with various treats and chews!